PRIVACY
POLICY.

1. Who We Are

Nova Line Detailing Co. ("Nova Line", "we", "our", or "us") operates this website. We are the data controller responsible for your personal data collected through novaline.co.uk. Our contact email is hello@novaline.co.uk.

We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

2. What Data We Collect

We may collect the following categories of personal data:

• Identity data: name, username or similar identifier
• Contact data: email address, telephone numbers, billing and delivery address
• Transaction data: details of products you have purchased and payment information (processed securely via Stripe — we do not store full card details)
• Technical data: internet protocol (IP) address, browser type and version, time zone setting, operating system and platform, and other technology on the devices you use to access this website
• Usage data: information about how you use our website, products and services
• Marketing and communications data: your preferences in receiving marketing from us and your communication preferences

3. How We Collect Your Data

We collect data through:

• Direct interactions — when you place an order, create an account, subscribe to our email list, or contact us
• Automated technologies — cookies, server logs, and similar technologies as you interact with our website
• Third parties — payment processors (Stripe), analytics providers, and advertising networks

4. How We Use Your Data

We use your personal data to:

• Process and fulfil your orders, including sending confirmation and tracking emails
• Manage your account and provide customer support
• Send you marketing communications (only where you have opted in or we have a legitimate interest, with an easy way to opt out)
• Improve our website, products, and services
• Comply with legal obligations
• Detect and prevent fraud

5. Legal Basis for Processing

We rely on the following legal bases under UK GDPR:

• Contract: to fulfil your order
• Legitimate interests: to improve our service and for marketing to existing customers
• Consent: for email marketing sign-ups and non-essential cookies
• Legal obligation: to comply with applicable laws (e.g. tax records)

6. Cookies

We use cookies and similar tracking technologies to enhance your experience. These include strictly necessary cookies (required for the site to function), analytics cookies (to understand how visitors use the site), and marketing cookies (to deliver relevant advertising). You can control non-essential cookies via our cookie consent banner when you first visit the site.

7. Data Sharing

We share your data with the following third parties where necessary:

• Stripe — payment processing
• Shipping carriers — to fulfil your order
• Analytics providers — to understand website usage
• Email service providers — to send transactional and marketing emails

We do not sell your personal data to third parties.

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal and regulatory obligations. Order data is retained for 6 years for tax purposes. Marketing preferences are retained until you opt out.

9. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Rectification of inaccurate data
• Erasure ("right to be forgotten") in certain circumstances
• Object to processing based on legitimate interests
• Restriction of processing in certain circumstances
• Data portability — receive your data in a machine-readable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at hello@novaline.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Contact Us

For questions about this Privacy Policy or how we handle your data, please contact us at: