SHIPPING &
RETURNS.
Everything you need to know about getting your Nova Line products and what to do if something isn't right.
Free UK Shipping
On all orders over £50. Orders under £50 ship for £3.99 flat. Dispatched within 1–2 business days.
30-Day Returns
Not happy? Return unused products within 30 days for a full refund. Free returns, no hassle.
Fast Dispatch
Orders placed before 2pm Monday–Friday are dispatched same day. You'll get a tracking link by email.
SHIPPING INFORMATION
| Service | Delivery Time | Cost |
|---|---|---|
| Standard UK Delivery | 3–5 business days | £3.99 (free over £50) |
| Express UK Delivery | 1–2 business days | £6.99 |
| Next Day (order before 2pm Mon–Fri) | Next business day | £9.99 |
Delivery times are estimates and not guaranteed. We are not responsible for delays caused by couriers or circumstances beyond our control.
HOW TO RETURN
COMMON QUESTIONS
Orders are dispatched from our UK warehouse within 1–2 business days. Standard delivery takes 3–5 business days. Express options may be available at checkout. You'll receive a tracking link as soon as your order ships.
Yes — free standard UK shipping on all orders over £50. Orders under £50 are charged a flat rate of £3.99.
We currently ship within the UK. International shipping is planned for later in 2026 — sign up to our email list to be the first to know.
We offer a 30-day satisfaction guarantee. If you're not happy for any reason, contact us within 30 days of delivery and we'll arrange a free return and full refund. Products must be unused and in original packaging.
Please photograph any damage and email us within 48 hours of delivery at hello@novaline.co.uk. We'll replace or refund you promptly — no questions asked.
Orders can be amended or cancelled within 1 hour of placement. After that, we may have already dispatched. Email us immediately at hello@novaline.co.uk and we'll do our best to help.